Hayden Thorpe UK Tour Pre-Sale FAQs
I want to get first access to ticket for Hayden Thorpe’s UK tour. How do I do this?
PLEASE NOTE THE PRE-SALE IS FOR UK DATES ONLY
You need to have pre-ordered a physical copy of the new album Moondust For My Diamond through the Official Hayden Thorpe Store before 11.00 BST Wednesday 6th October 2021.
Or
You need to have registered via the No Purchase Necessary form hosted here before 11.00 BST Wednesday 6th October 2021.
When will I get my pre-sale access code?
If you purchased an album, or registered via the form, you will receive an email by 13:00 BST Wednesday 6th October 2021 containing your pre-sale code and links to the pre-sale.
When does the pre-sale open?
These emails invite you to purchase tickets in our exclusive pre-sale, running from 10:00 BST Thursday 7th October.
Pre-sale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are limited.
How does the code work?
Each code is only valid for a single purchase. Please keep the email containing your pre-sale link and passcode, ready for the pre-sale.
How do I redeem my code?
Simply follow the link provided in your email, which will take you to a designated pre-sale page.
Please ensure you are entering your passcode into the appropriate box.
I’ve ordered the album but I have not received my code yet, why?
You should receive your code by 15:00 BST Wednesday 6th October 2021, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code by 15:00 BST Wednesday 6th October 2021, please contact us via our contact form.
The code, along with all the show details will be sent to the email address that you used when making your album purchase.
I’ve entered my pre-sale code - but it does not work. What should I do?
Pre-sales don’t guarantee you tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the results are "currently not available“, that means the presale allocation has sold out.
If you get a code not valid error message – please contact Ticketmaster.
Please quote your email address, full name and the presale code you were allocated.
If I ordered more than one album format will I get additional codes?
One code is issued per customer.
What if I’ve already pre-ordered the album, will I still receive my code?
If you have ordered from the Official Hayden Thorpe Store or Domino Mart you will receive a code.